Use the form below to contact us with questions or comments about your order.
EXCHANGE ONLY WHEN PURCHASED AT RETAIL PRICE. ALL DISCOUNTED ITEMS OR COLLABORATIONS ARE FINAL SALE. NO EXCHANGES OR REFUNDS WHEN PURCHASED AT DISCOUNT OR USING COUPONS..
For items purchased at retail price exchange must be processed within 7 days of shipment receipt. All exchanges dependent on existing stock.
To cancel or change an order you must contact email@example.com within 6 hours of placing the order.
One Creative Brand will not issue credits or refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any size exchange option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.
For any problems or concerns with the merchandise notice must be given to firstname.lastname@example.org within 2 days of shipment receipt.
To exchange an item it must have the original packaging, in as-new condition with all tags and printed receipt when returned. Domestic customers are financially responsible for shipping the item back to One Creative Brand for the exchange. International customers are financially responsible for shipping the item back to One Creative Brand for the exchange, as well as for shipping the exchanged item back to their respective country.
Any product shipped back to One Creative Brand as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $15 RTS Fee to cover reshipment costs. All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to One Creative Brand at the company's expense. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must be made payable through the original payment method.
Any product shipped back to One Creative Brand as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid) while instituting a $4-$8 restocking fee per item.
EXPEDITED SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME.
You will receive an email from One Creative Brand when your order has been confirmed. Purchased items will be shipped within 10 business days of the order, although most will be shipped within 3 to 4. Please allow up to 3 weeks for your delivery to arrive. If you still have not received your purchase after 3 weeks, please notify email@example.com
TAXES, SHIPPING & HANDLING CHARGES
All USA orders are shipped via UPS, USPS or Fedex. All international orders are shipped via UPS, Fedex or DHL. Carriers are selected based on the most efficient delivery. Please use signature service if you do not wish to leave your package unattended at your front door. We are not responsible for any lost packages if you do not request signature service. Please reach out to us if this is the case and we will file a claim on your behalf. International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. All U.S. residents may incur sales tax as set by the State and/or the County to which your delivery will be shipped.